HealthCareBD.com sells digital listing and advertising packages for doctors and healthcare providers. No physical product is sold or shipped, so there is nothing to return. This policy explains when we refund a payment.
When you get a full refund
- You were charged twice for the same package.
- You paid and we were unable to activate your listing.
- You cancel within 3 days of payment and your paid features have not yet gone live.
Partial refunds
If we take your listing down for a reason that is our fault, or you cancel after activation for a reason within our control, we refund the unused part of the month, calculated per day.
When a refund is not given
- The package period has already been used.
- The listing was removed because the information given to us was false or misleading, or because it broke these terms or Bangladeshi law.
- You are dissatisfied with the number of patient enquiries received. A package buys placement and features, not a guaranteed number of enquiries.
How to ask for a refund
Email info@healthcarebd.com or call 01794000169 with your name, the mobile number used at payment, the payment date and the transaction ID. We answer within 3 working days. Approved refunds are returned through the original payment method (bKash, Nagad, card or bank) within 7 to 10 working days; the gateway or bank may take longer to show it.
Media BD (MediaBDAgency.com), 87/92B, Green Road, Dhaka-1215, Bangladesh. Trade Licence No. TRAD/DNCC/049214/2023.